AI help notice

1. AI help is optional

Pathfindr Pro includes an optional AI-assisted help conversation. You can use the product documentation without using AI help.

When you first choose AI help, we ask you to acknowledge this notice. That acknowledgement records the version shown; it is not consent to unrelated marketing or optional tracking.

2. What is sent

Your question and relevant conversation history are sent to OpenAI to generate a response. Depending on where the conversation was started and what you ask, Pathfindr Pro may also provide limited, sanitised context from the current planning session or bounded summaries of recent accessible successful sessions.

We minimise that context and remove route geometry before sending stored snapshots for help analysis. The service may provide route-plan totals, depots, vehicles, assigned or unassigned stops, planning warnings and similar operational summaries where relevant to your question.

3. What is stored

Pathfindr Pro stores help conversations under the account that created them so the user can return to them. We may also retain model references, citations, suggested read-only actions, feedback and diagnostics used to support or investigate the answer. Retention follows our Privacy notice.

4. Important limitations

AI answers can be incomplete, inaccurate or out of date. Check important answers against the product, documentation and your own operational knowledge.

AI help does not change route plans or carry out operational actions. Suggested actions are limited to read-only navigation or focus helpers. It does not have live GPS, actual driver progress, fuel telemetry, maintenance status, customer-notification history or real-time delivery status unless that information is explicitly present in the supplied data.

Do not rely on AI help for legal, safety, medical, financial or other professional advice, or as the sole basis for a decision affecting a person.

5. What not to submit

Do not put passwords, payment-card details, authentication tokens, private keys, unnecessary personal data, special-category data or confidential information into an AI-help question. If a route issue can be explained without identifying a person, use non-identifying details.

For questions or concerns, contact support@metafour.com or read our Privacy notice.