Credits, refunds and cancellation policy

1. What you buy

Pathfindr Pro currently sells one-off prepaid credit bundles in pounds sterling. It does not currently sell a recurring consumer subscription. Before checkout, we show the selected bundle, price, credit amount and any promotion. Stripe Checkout then shows the payment total and applicable tax before you pay.

Credits are normally added only after Stripe confirms successful payment. If you cancel checkout or payment fails, no credits are added.

2. Using and expiring credits

Planning activity may temporarily reserve credits and then charge the applicable amount when processing completes. Unused reservations are released under the service rules. The app shows the balance and transaction history available to your account.

Credits may have an expiry date. Check the bundle and credit information shown before purchase. Credits are not cash, cannot be redeemed for cash and cannot be transferred outside Pathfindr Pro.

If a payment is refunded, reversed, disputed or charged back, we may reverse the related unused credits and, where reasonably necessary, equivalent credits already used. We will not take away unrelated paid credits without a lawful reason.

3. Your cancellation rights

If you are a UK consumer, you may usually have a 14-day right to cancel a distance contract. Your exact rights depend on what was supplied and used, and nothing in this policy limits rights that the law gives you.

To cancel, email support@metafour.com within the applicable period. Include your account email and enough purchase information for us to identify the transaction. A clear statement that you wish to cancel is sufficient.

4. Refunds

We do not promise a blanket discretionary refund for unused or expired credits. This does not affect your legal rights.

If the service or digital content is faulty, not as described, or not supplied with reasonable care and skill, contact support@metafour.com. Depending on the circumstances and applicable law, you may be entitled to repair or replacement, repeat performance, a price reduction, cancellation or a refund.

Where the law requires a refund, we will make it without undue delay and within the applicable statutory deadline. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee. Bank and payment-provider processing times after we issue the refund are outside our control. We may suspend associated credits while a refund or dispute is investigated.

5. Complaints

Contact support@metafour.com if you believe a charge, credit expiry, reservation or reversal is wrong. We will review the account and payment records and explain the outcome. Your statutory consumer rights are not affected.